Solve problems with your Trimble Identity
Find solutions to some common problems with your Trimble Identity and answers to some common questions.
If you cannot find a solution to your problem here, please contact your local Tekla support organization or your local office or reseller. To find your local office or reseller, visit the Offices and resellers page.
I have created a Trimble Identity but I did not receive the verification email
If you do not receive an email to verify your Trimble Identity after you create your Trimble Identity, check your spam or junk email folder. If the email is not in your spam or junk email folder, check that you entered your email address correctly when you created your Trimble Identity.
If the email address was not correct, create a new Trimble Identity with the correct email address. For instructions, see Create a Trimble ID.
If no one at your company receives any emails about Trimble Identity, see I do not receive any emails about Trimble Identity neither do my colleagues.
I have created a Trimble Identity but I cannot sign in
Your Trimble Identity might not be verified yet
When you create a Trimble Identity, you receive an email to verify your Trimble Identity. Use the code in the email to verify your Trimble Identity, then set the password. After you have set the password, set up multi-factor authentication (MFA) or use 2-step verification.
For instructions, see Create a Trimble ID.
There was a problem with 2-step verification
If you do not use MFA, 2-step verification is automatically enabled for you. When you sign in to your Trimble Identity, a verification code is sent to the email address that you used to create your Trimble Identity. You must enter the code to complete the sign-in process.
If you do not have access to the email address that you used to create your Trimble Identity, you cannot sign in using 2-step verification. Please contact your local Tekla support organization or your local office or reseller. To find your local office or reseller, visit the Offices and resellers page.
I am having problems with multi-factor authentication (MFA) for Trimble Identity
If you have set up a secondary email for your Trimble Identity, you can use it to recover your account. For instructions, see Use a Secondary Email to Recover Your Trimble ID Account (Non-Federated Accounts).
For more information, see the article Multi-factor Authentication (MFA) issues with Trimble Identity.
How do I change the email address for my Trimble Identity?
If your email address changes, such as when you start working for a new company or you are no longer a student, change the email address for your Trimble Identity. Keeping your email address up to date ensures that you are able to sign in to your Trimble Identity.
If you are a commercial user, we recommend that you always use your current company email address for your Trimble Identity. Always change your email address before you move to a different company's account as an employee.
In your email inbox, look for a verification email from Trimble, then copy the verification code from the email.
If you do not receive this email in your inbox, check your spam or junk email folder.
In the web browser where the Verify your identity page is open, enter the verification code, then click Submit.
You are prompted to confirm that you want to change the email address for your account.
Your email address is changed. You can now sign in to your Trimble Identity using your new email address.
If you have not yet joined your company's account, you can request to join the account or ask the company administrator invite you using your new email address.
For more information, see Create your Trimble Identity for Tekla products.
I have forgotten my Trimble Identity password
If you have forgotten your password, you can reset your password by sending a verification code to the email address associated with your account.
Click Forgot password.
Enter your email address, then click Send code.
Trimble sends you an email that contains a verification code to reset your password.In your email inbox, look for a verification email from Trimble, then copy the verification code from the email.
In the web browser where the Verify your identity page is open, enter the verification code, then click Submit.
I tried to enter a new password but Trimble Identity does not accept it. Why?
Your new password does not meet the password requirements. The password requirements are visible on the Set your password page.
For more information about passwords for Trimble Identity, see Trimble ID Password FAQ.
I reset my Trimble Identity password and now I cannot sign in with it. What is wrong?
Your password might contain characters that are not accepted.
The password requirements are visible on the Set your password page. Check your password and reset it again if necessary.
For more information about passwords for Trimble Identity, see Trimble ID Password FAQ.
I tried to reset my password but my email address was not recognized
Check that you entered your email address correctly.
If the spelling of the email address is correct, you likely do not currently have a Trimble Identity associated with this email address.
To create a new Trimble Identity, see Create a Trimble ID
Is the email address for Trimble Identity case sensitive?
The email address for Trimble Identity is not case sensitive. The services always convert the email address to lowercase letters.
You can enter your email address with any combination of lowercase and uppercase letters when you create your account, reset your password, or sign in. For example, these email addresses are all treated as the same email address:
MyEmailAddress@example.com
myemailaddress@EXAMPLE.com
MYEMAILADDRESS@example.com
I do not receive any emails about Trimble Identity neither do my colleagues
If you do not receive emails about Trimble Identity in your inbox, check your spam or junk email folder. If the emails are not in your spam or junk email folder, it is likely that your company’s email system or firewall is stopping emails from arriving.
Contact your IT department and ask them to allow emails from *@account.trimble.com. Also ask them to allow this source IP address that is used for sending mails from Trimble Identity: 104.130.122.50.
I am missing access rights for Tekla services
If you had access to Tekla services before, but you are now missing access rights, clear the cookies and the cache from your web browser.
Clearing this data forces the service to check your access rights from the server.