Solve problems with your Trimble Identity

Tekla Structures
Tekla Structural Designer
Tekla Tedds
Tekla PowerFab
Tekla PowerFab GO
Not version-specific
Tekla Tedds Tekla Tedds for Word
Not version-specific
Tekla Structural Designer
Not version-specific
Tekla Structures
Not version-specific
Tekla PowerFab Tekla PowerFab GO

I have created a Trimble Identity but I cannot sign in

It is likely that your Trimble Identity is not yet verified.

When you create a Trimble Identity, you receive an email to verify your Trimble Identity. Use the code in the email to verify your Trimble Identity, then set the password. After you have set the password, you can use your Trimble Identity.

For instructions, see Create your Trimble Identity for Tekla products.

I have forgotten my Trimble Identity password

If you have forgotten your password, you can reset your password by sending a verification code to the email address associated with your account.

  1. On the Trimble Identity sign in page, enter your email address, then click Next.
  2. Click Forgot password.
  3. Enter your email address, then click Send code.
    Trimble sends you an email that contains a verification code to reset your password.
  4. In your email inbox, look for a verification email from Trimble, then copy the verification code from the email.
  5. In the web browser where the Verify your identity page is open, enter the verification code, then click Submit.
  6. Enter and confirm a new password for your account, then click Submit.

How do I change the email address for my Trimble Identity?

Always change your email address before you move to a different Tekla Online organization, such as when you start working for a new company. We recommend that you always use your current company email address for your Trimble Identity.

Note:

If you use Tekla Model Sharing and you change your Tekla Online organization without changing your email address, your user account is locked in Tekla Model Sharing.

  1. Sign in to your Tekla Online profile using your old email address, then click Edit my Trimble Identity.
  2. Click Change email address.

    You are prompted to confirm that you want to change your email address.

  3. Click Change email address in the dialog box.

    You are prompted to enter your current password.

  4. Enter your password, then click Sign in.
  5. Enter your new email address, then click Send code.

    Trimble sends an email that contains a verification code to your new email address.

  6. In your email inbox, look for a verification email from Trimble, then copy the verification code from the email.

    If you do not receive this email in your inbox, check your spam or junk email folder.

  7. In the web browser where the Verify your identity page is open, enter the verification code, then click Submit.
    You are prompted to confirm that you want to change the email address for your account.
  8. Click Yes, Change.

Your email address is changed. You can now sign in to your Trimble Identity using your new email address.

If you have not yet joined your company's Tekla Online organization, you can request to join the organization or ask the Tekla Online administrator in your company to send an invitation to your new email address.

For more information, see Create your Trimble Identity for Tekla products.

I tried to reset my password but my email address was not recognized

  1. Check that you entered your email address correctly.

    If the spelling of the email address is correct, you likely do not currently have a Trimble Identity associated with this email address.

  2. Follow the steps in Create your Trimble Identity for Tekla products.

Is the email address for Trimble Identity case sensitive?

The email address for Trimble Identity is not case sensitive. The services always convert the email address to lowercase letters.

You can enter your email address with any combination of lowercase and uppercase letters when you create your account, reset your password, or sign in. For example, these email addresses are all treated as the same email address:

  • MyEmailAddress@example.com

  • myemailaddress@EXAMPLE.com

  • MYEMAILADDRESS@example.com

I do not receive any emails about Trimble Identity neither do my colleagues

If you do not receive emails about Trimble Identity in your inbox, check your spam or junk email folder. If the emails are not in your spam or junk email folder, it is likely that your company’s email system or firewall is stopping emails from arriving.

Contact your IT department and ask them to allow emails from *@account.trimble.com. Also ask them to allow this source IP address that is used for sending mails from Trimble Identity: 104.130.122.50.

For more information, see I'm not able to find an email from Trimble.

I am missing access rights for Tekla Online services

If you used to have access to Tekla Online services but now the service says that you do not have the needed access rights, clear the cookies and the cache from your web browser.

Clearing this data forces the service to check your access rights from the server.

Why do the headers of emails from Trimble Identity include a reference to mailgun or postgun?

Trimble Identity uses Mailgun, an email delivery service, to send the account activation email and other emails. Mailgun or postgun appears in the headers of those emails.

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