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Troubleshoot Tekla Structures

Find best practices, solutions to your problems, and more.

 

Accounts and licensing

Identity and licenses

Check the basics: your Trimble identity and license management.

Troubleshooting

Troubleshoot

Fix common issues in online services, installations and licenses.

Best practices

Best practices

Optimize your Tekla Structures workflows.

Need further help?

Need help?

Try these steps to find a resolution to your issue.

1 - Ask Trimble Assistant

Ask Trimble Assistant for Tekla and find answers to your questions.


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2 - Ask Tekla Forum

Browse resolved questions or ask other users for help.


Go to Tekla Forum

3 - Contact support

Submit a new support request to technical support.


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Knowledge base articles

Displaying 1 - 10 of 3282 articles

Tekla Structures 2025 SP1

Tekla Structures 2025 service pack 1 and the release notes are now available. See the links below.

Modeling Cross Laminated Timber (CLT)

You can model Cross Laminated Timber (CLT) in Tekla Structures.Click here for detailed information about modeling Cross Laminated Timber.

Create a support request

In this video, you will learn how to create a support request by using the Support tool in case you run into a problem when using Tekla Structures.We cover the following:00:03 Introduction00:24 Start creating the support request01:24 View the request summary01:44 View the email notification

Contact support
Support tool

Add a watermark in drawings

You can use a watermark in all types of drawings. The watermark is not displayed when you open the drawings in Tekla Structures, but it becomes visible when you print the drawings, both on paper and also when you print them to PDF, for example.When printing a PDF, the watermark is in the foreground. When printing directly from Tekla Structures,…

watermerk

PcP

PcP – Engineering SafetyHomepage:PcP Gratings - Experts in Metal Floor Grating and Industrial SolutionsOPTIMO productsTread ACHIL O2, Steel 240 YP:Stair tread Achil® O2™ | Industrial Access Stairs | RecommendedTekla Warehouse:PcP Gratings - Engineering SaftyThis Custom Component is developed byYour Tekla partner

Tekla Structures 2025 Finland Environment Release Notes

1 General

The ribbon configuration for Diamond license used to be the same as with Full-license. To make sure that all the new features tied to Diamond license are updated in the ribbon, the Diamond-configurations now use Diamond-ribbon layout. Affected…

Controlling Rebar Fill/hatch colour in TS2024 version onwards

Question:How to control Rebar Fill/hatch colour in TS2024 version compared to earlier version, since advanced options XS_​HATCH_​SPECIAL_​COLOR_R/G/B have been removed from Tekla Structures 2024?Answer:Background: -Rebar hatch/fill color is not working the same in 2024 as it used to work in 2023A new model created on Tekla 2024 with rebar…

rebar
fill
hatching
advanced options
Concrete
cast unit drawing

Invisible Connections

NO:Invisible ConnectionInvisible Connections | HjemmesideInvisible Connections | Trapp-reposforbindelserGodkjent EPDEPD Invisible Connection - EPD NorgeENG:Invisible ConnectionInvisible Connections | HomepageInvisible Connections | Stair-landing connectionsApproved EPDEPD Invisible Connection - EPD NorwayTekla Warehouse:Invisible ConnectionsThis…

custom component

Resolving installation "Error 2738. Could not access VBScript run time for custom action."

OverviewIn some situations, error 2738 can be encountered during the installation of some Trimble software products.To resolve this, see steps below:

Solution for Licensing Tools (LAT, ODLAT, LBT, TST)

For licensing tools such as License Administration Tool (LAT), On Demand License Administration Tool (ODLAT), License Borrow Tool (LBT), and…

Add marks in drawings

In this video, you will learn how to add part marks to parts in a drawing. You will learn how to add part marks for all the parts in a drawing or for the selected parts only.We cover the following:00:03 Introduction00:24 Define part mark properties.00:52 Add part marks for selected parts02:19 Add part marks for all parts

drawings
part marks