Troubleshoot Tekla Structural Designer

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How do I resolve Model Geometry errors?
I cannot activate my Tekla Structural Designer PAK - The message "The product activation key you have entered is not a local computer locked license product activation key" is displayed. How can I resolve this?
Problems running Tekla Tedds & Tekla Structural Designer on older operating systems
Product bulletin: Problems using Trimble online services
Requirements for connecting to Tekla Online services
Sentinel RMS Server License - I cannot launch Tekla Structural Designer - Error 3 or Error 5 is reported within the Status page of the License Manager. How can I resolve this?
TSD will not open. I get an error - No licenses are currently available. The Program will close.
When I export a report to Word it opens in a different application even though I have Word installed - why?

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Displaying 11 - 20 of 549 articles

Tekla Structural Designer Integrator for Autodesk Revit 2022© SP1

The numbering of this version of the Integrator has been altered to be consistent with more recent versions, i.e. v2022.1 is the first service pack for v8.0. Fixed: Selective updates are not changing material (Ref. TSD-14939) When updating an existing Revit model, it has always been possible to perform a selective update, e.g. changes are…

Mz Mechanisms

Background When a steel column is supported by a direct (green) support there are no mechanism issues in the solver. However, when there is no direct support and the column is instead supported by a slab (e.g. a foundation mat), after analysis the solver status issues warnings for mechanisms in the Mz direction. Answer This occurs due…

Mechanisms

How can I change the license method I want to use for Tedds, Tekla Structural Designer, Tekla Portal Frame Designer, or Tekla Connections Designer?

Background The Tekla Structural Design programs (Tekla Tedds, Tekla Structural Designer, Tekla Portal Frame, and Tekla Connection Designer) support several different licensing options. The installation manager will prompt you to select the license method during the installation of the software. However, there are some instances where you may…

License

What are the Center of Mass and Center of Rigidity?

For any given load case or combination, all gravity loads (self weight, slab dry, live, etc.) applied to a given floor have a center of action (or centre of mass), a point about which the loads would balance if a pinned support were positioned at this location in plan. You can graphically review this for each floor and each…

Troubleshooting Trimble Identity

Cannot sign in due to blank Trimble Identity window If the Trimble Identity window is blank, try the following: Restart the software. Restart the computer. Ensure that your system meets all theRequirements for connecting to Tekla Online services. Specifically, ensure that your firewall allows connections to the domains…

Tekla Structural Designer Integrator for Autodesk Revit 2023© SP1

Fixed: Column stacks causing errors on import into Revit (TSD-14042) An occasional issue where concrete column stacks were incorrectly aligned, leading to a fatal error within the Integrator has now been fixed. Export of the correctly aligned columns fixes the internal error message and allows the import to proceed. Fixed: Create…

Tekla Structural Designer Integrator is now compatible with the Autodesk Revit© 2024 package. Integration with regards to imports, exports and merges into this platform are now available. Fixed: Column stacks causing errors on import into Revit (TSD-14042) An occasional issue where concrete column stacks were incorrectly…

Change of license type - End of sale of Standard, Flex, and Worldwide licenses

We have simplified our license offering, and for this reason we have changed the license type of subscription licenses for Tekla Products. Starting fromfrom September 1, 2023, we sell onlyNamed User licenses. We have ended the sale ofStandard, Flex, and Worldwide licenses for new customers and for existing customers without active…

Tekla Structural License Service 2023 Release Notes for Service Pack 1 (V4.4.2.0)

Subscriptions - Tekla Online licensing

Fixed issues related to licenses being kept in use on a device even after changing the “keep license reserved on this device” setting to No.

On-Premises - Sentinel RMS Licensing

The license service used by applications has now been upgraded to use Sentinel RMS 10.1 which ensures…

Online Worldwide license cannot be reassigned

Update - July 2023

The issue described below should now be fixed by the Tekla Structural License Service 2023 Service Pack 1 update - for more see the Release Notes for this. See the Solution section below for what do do after installing this to ensure an online license is available for re-assignment/ use by another…

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