Troubleshoot Tekla Portal Frame Designer

Cannot sign in due to blank Trimble Identity window If the Trimble Identity window is blank, try the following: Restart the software. Restart the computer. Ensure that your system meets all theRequirements for connecting to Tekla Online services. Specifically, ensure that your firewall allows connections to the domains…

Update - July 2023

The issue described below should now be fixed by the Tekla Structural License Service 2023 Service Pack 1 update - for more see the Release Notes for this. See the Solution section below for what do do after installing this to ensure an online license is available for re-assignment/ use by another…

System requirements for effective operation

Item Requirement CPU Multi core Intel i3 Series or above, Xeon or AMD equivalent. Highest affordable performance recommended. Memory 8GB (16GB or more recommended). Memory…

On-premises Sentinel RMS Server Licensing If you are a customer using on-premises server licensing (Sentinel RMS) we strongly recommend, prior to installing the 2023 releases of Tekla Tedds, Tekla Structural Designer, Tekla Portal Frame Designer or Tekla Connection Designer, that you first: Install the Tekla Structural License Service…

What is multi-factor authentication (MFA)?

MFA is an added layer of security used to verify a user's identity during sign-in. MFA allows for two factors of authentication. The first factor is the user's username and password. The second factor is a verification code from a time-based one-time password (TOTP) authenticator, such as an…

Tekla Credentials - Help and Support Congratulations on receiving your Tekla credential. This article seeks to provide further guidance on how to access, change and share your credential should you need it. Accredible is the Third party digital credentialing tool used by Tekla to support the distribution of your credentials. Accessing…