Product bulletin: Problems using Trimble online services
Not version-specific
Tekla Tedds
Tekla Tedds for Word
Not version-specific
Tekla Structural Designer
Not version-specific
Tekla Structures
We have got several customer cases relating to problems in Trimble online services, like not being able to use Tekla Model Sharing, Tekla Structures, Tekla Structural Designer or Tedds online licenses. Problems are related to the ongoing Trimble Identity renewal and they are appearing in the versions which are not supporting the new Trimble Identity.
Troubleshooting
First, make sure that your firewall and antivirus allows the traffic to the following domains:
- https://account.tekla.com
- https://identity.trimble.com
- https://id.trimble.com
- https://tid-proxy.cloud.tekla.com
- https://api.account.tekla.com
- https://cdn.cookielaw.org
If this did not resolve your issue, continue with the following troubleshooting steps.
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We strongly recommend you to update to the Service Packs or versions that are supporting the new Trimble Identity:
Remember to sign out from Tekla Structures before installing the latest SP. |
- If updating is not possible or if you are using Tekla Structures versions 2016i or older, try to sign out and then sign back in to Tekla Structures.
- If sign-out and sign-in is not helping, check that Internet Explorer has been updated to version 11 and JavaScript is enabled.
- If the sign-in dialog just flashes you can try clearing the cookies of Internet Explorer 11. For more information, see these instructions https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
- Check that some ad blocker software is not preventing sign in in your browser.
- If you are using Tekla Structures 2017 or newer, it may be helpful to reset your password using the Forgot password? functionality on the Trimble Identity sign in page. This has helped in some cases. See the instructions below.
- Check that your computer clock is in right time, not ahead or behind. Check that and also the other suggestions from this article: https://support.tekla.com/article/unable-to-sign-to-tekla-structures-tekla-structures-sign-in-window-is-not-appearing
For more information
Sign-in changes in Tekla Structures
Sign-in changes in Tekla Structural Designer
How to log out from Trimble Identity in Tekla Structures?
Trimble Identity FAQ (instructions for resetting password)
Security update for Tekla Model Sharing