Contact Tekla Structural Designer support (Support tool)

Tekla Structural Designer
2024
Tekla Structural Designer

Contact Tekla Structural Designer support (Support tool)

The Support tool allows you to contact Tekla Structural Designer support directly. With this tool you can collect the model, related files, and other necessary information in one support request, and safely upload your request to Tekla Structural Designer support.

The Support tool:

  • Automatically identifies the open active model and attaches it to your request.

  • Automatically gathers application and system information.

  • Uploads the problem description, attached model, attached files, and all other gathered information to Tekla Structural Designer support.

Note:

Confidentiality information

All files you upload are treated as confidential. Only the recipient can access the files.

Create a support request

  1. On the File menu, click Contact Support

  2. Log in using your Trimble Identity.

    The Support tool opens and automatically fills in the application version and user information. Support tool reads your name, email address, company name and support email address from your Trimble Identity profile.

  3. Select a category from the list of predefined categories.
  4. Enter the problem description, steps to reproduce and question.
  5. Click Next.
  6. Select what you want to attach. The file name, file group, file size, and file location are mentioned for each file.

    • By default the model file is selected.

    • Select the All check box, or select specific files from the Select the files list.

    • If you want to send some other attachments than shown in the Select the files list, click the Add extra files button and browse for the files.

  7. Click Next

    The Support tool creates the package and shows the total attachment size. You can also check application information and operating system information before finalizing the support case creation.

  8. Click Create case to upload your case to Tekla Structural Designer support.

When the upload is complete, you will receive a notification at your email address. After a successful upload, an automatic confirmation message will be sent to you, and then Tekla Structural Designer support will start solving your case.

For a list of offices and resellers together with their contact information, see Offices and resellers.

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