Cancel and reject purchase order items

If a supplier is not able to fulfill an order or the quality expectations are not met, you can update the purchase order to reflect this by canceling or rejecting items.

To cancel means that you are canceling the purchase order or part of it. You do not need or want the items anymore.

To reject means that you are not satisfied with the material you have received and, therefore, reject the delivery.

You can cancel or reject only the outstanding balance of a purchase order item. If you need to cancel or reject any material that has already been received, it should first be unreceived.

Cancel purchase order items

Open the purchase order that you want to change.
To activate the receive mode, click Switch to Receive Mode.
Select the item that you want to cancel and click Cancel.

The Cancel dialog opens.
Check the quantity to be canceled and click Cancel.

You can change the quantity.

The quantity of the item has not changed, but in the summary area above shows that items have been canceled. The outstanding column might have been update to No, if the item is now received in full. The area above the input fields also shows the number of items that have been canceled.

Reject purchase order items

Open the purchase order that you want to change.
To activate the receive mode, click Switch to Receive Mode.
Select the item that you want to reject and click Reject.

The Reject dialog opens.
Check the quantity to be rejected and click Reject.

You can change the quantity.

The area above the input fields shows the number of items that have been rejected.