Server connection not available / Connection failure
Windows
Trimble Connect
Mobile
Trimble Connect
Problem: When I launch Trimble Connect (for Windows) I get one or more of the following error messages:
Image
Image
How to resolve the issues?
Answer: Please make sure your company firewall allows Trimble Connect for Windows traffic to the following URLs at least:
app21.connect.trimble.com (Europe),
app31.connect.trimble.com (Asia),
*.tcstatus.tekla.com (Status Sharing, US/Europe/Asia),
*.tccategory.tekla.com (Categories, US/Europe/Asia)
We are increasingly moving towards a microservice architecture, so new service URLs may be added. Therefore, to be future-proof, please consider whitelisting the TC URLs with a wildcard e.g.
*.connect.trimble.com
or even
*.trimble.com
*.tekla.com.
Depending on the set of Trimble services/applications you use, the actual list of allowed URLs may vary.
You also need to make sure that these requirements for the Trimble Identity are fulfilled:
In some cases it has been necessary to add these AWS IP addresses to the firewall:
https://d7uri8nf7uskq.cloudfront.net/tools/list-cloudfront-ips