How to get Tekla Structures hang dump file
Not version-specific
Tekla Structures
This article describes how you can create a dump file manually from Tekla Structures while it is hanging / freezing / not responding. If your Tekla Structures is crashing then we recommend you follow the instructions How to get Tekla Structures crash dump files automatically.
To create a dump file:
- Start Task Manager by pressing Ctrl+Shift+Esc.
- Go to the Processes tab page.
- Right-click the Tekla Structures subprocess, and then click Create dump file.
- Wait for the file to be created.
- Check where the dump file was created to, typically
C:\Users\<user>\AppData\Local\Temp
- Click OK.
- Go to the folder mentioned above and compress the crash dump file. You can use Windows compression (right-click the dump file and select Send to > Compressed (zipped) folder) or any 3rd party archivers like 7-Zip, WinRAR, etc. This should greatly decrease the file size (the compressed file size can be 10 times smaller than the original crash dump file) and make the file transfer much faster.
- Send the compressed crash dump file to your Tekla Structures support team with the description of the issue.