Troubleshoot: Automated events are not sending emails using the app password

Tekla PowerFab
2023i
Tekla PowerFab Tekla PowerFab GO

Troubleshoot: Automated events are not sending emails using the app password

Many email hosting services, such as Microsoft Outlook and Google Gmail, require two-step verification. For these, an app password may be required to use Tekla PowerFab automated events.

  1. Verify that the Tekla PowerFab Remote Server service is running on the server and that it has been configured correctly.
  2. If the Tekla PowerFab Remote Server service is running correctly and emails are still not sent, verify the email server settings with the host and ensure the app password is correctly entered.

    If issues persist, consult your email host support to confirm that the app specific password has been created correctly.

  3. If the first two steps do not solve the issue, contact support.

    For instructions, see GUID-14D0096C-8416-4532-A7E2-1A70A3DC6E0D.html#GUID-8B74EB33-FF1D-4C20-B597-BEDF942A205F.

    The support technician needs access to the server running the Tekla PowerFab Remote Server service.

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