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Cannot Log In Due to Blank Trimble Identity Window

Tekla PowerFab
Tekla PowerFab GO
Not version-specific
Tekla PowerFab Tekla PowerFab GO
Trimble identity
Trimble ID
Trimble identity v4
Blank
log in
blank login
Login
Unable to Login
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Image of Trimble Identity Login

If your Trimble Identity (TID) log in window is blank and rebooting your computer did not help, use the following instructions to clear the issue.

 

Clear the Tekla Account  Registry

Warning: Use caution when editing the registry. Serious problems may occur if you modify the registry incorrectly. These problems might require that you reinstall the operating system. We cannot guarantee that these problems can be solved.

Modify the registry at your own risk. Trimble Support Technicians cannot modify your registry settings for you, so we recommend such changes be made by your IT department.

1. Open the Registry Editor

2. Copy and paste the following path into the input field at the top of the window: 

Computer\HKEY_CURRENT_USER\SOFTWARE\Trimble\Tekla Account

 

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Image of registry editor pointed to the Tekla Account location

3. Right-click on the highlighted Tekla Accounts folder in the navigation tree on the left and delete it

4. Open your Tekla application again. This will recreate the folder in the registry and force the TID prompt. 

5. If the issue persists proceed to the next section of the article, Clearing Local App Data

Please note, clearing the registry will close all open Tekla accounts regardless of the application (Structures, Connect, etc.).

Clear Local AppData

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Image of file explorer with CEF and CEF-EPM-TAI folders highlighted
  1. Open file explorer
  2. Copy and paste the following path into the input field at the top of the window: %LocalAppData%
  3. Delete the folders CEF and CEF-EPM-TAI
  4.  Open your Tekla application again. This will recreate the folders in the local application data location

Check Microsoft Edge WebView2 Runtime

  1. Press the Windows Key ( ) + R on your keyboard at the same time. The Run Command window should come up. In this box, type 'appwiz.cpl' and click OK or press Enter on your keyboard.
  2. Make sure both the below applications are in this list:
    1. Microsoft Edge
    2. Microsoft Edge WebView2 Runtime

 

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Appwiz.cpl

Note:
If either are missing, please first download and install Microsoft Edge, then rerun the PowerFab installer. Microsoft Edge WebView2 Runtime will be installed with the PowerFab installer. Make sure to temporarily disable antivirus if you are running into issues with the install.

 

Engage Local Area Support

If the TID log in window is still blank after performing the above steps, please Contact support for further troubleshooting. To help expedite a resolution, please enable licensing logging, open the Tekla application at least once, and submit the atc-debug.log file when Contacting support. This should record data that can help resolve the issue.

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