If you have a problem with activating or deactivating licenses, or borrowing or returning licenses, Tekla Structures License Administration Tool and Tekla Structures License Borrow Tool display an error message in the Activating Licenses(s) , Deactivating License(s) , Borrowing License(s) or Returning Borrowed License(s) dialog boxes, depending on the subject of the error.

• You can view more detailed information about an error by clicking the View button in an error dialog box.

• Tekla Structures License Administration Tool and Tekla Structures License Borrow Tool automatically create zip packages of all necessary files required for diagnosing the errors in the C:\TeklaStructures\License\Server\Reports folder and in the %TEMP%\Tekla Structures License Borrow Tool\Reports folder. Click Browse in the error dialog box to browse for the folder containing the error report package. You can send the package to your local support to get help.

  The error report package contains the following files:

  tekla_debug.log - Tekla Structures license server debug log file

  error.txt - error report, contains error information. The Tekla Structures License Borrow Tool zip package only contains this file.

  tekla.opt - access rights options file

  tekla.lic - Tekla Structures license file