As a generative AI assistant, Trimble Assistant for Tekla can sometimes make mistakes, be biased, or generate content that is inaccurate or not applicable to your specific situation. Always review and verify the responses that Trimble Assistant for Tekla provides.

Better prompts guide the Trimble Assistant for Tekla to produce better responses. To improve the response, provide context and be specific. Ask clarifying questions to enhance the quality of the response. Also ensure that you have selected the correct product, version, and source language when using the User Assistant.

When there is a high volume of users, you might experience access issues, failures, or slower response times. Try using Trimble Assistant for Tekla later when there is a lower volume of users.

In some cases, the User Assistant might not be able to find relevant source information in Trimble User Assistance to answer your question. In these cases, the User Assistant shows that it is thinking, but it does not generate a response. If you are using Trimble Assistant for Tekla in a web browser, you can refresh the browser window and continue chatting.

If you cannot sign in to the Trimble Assistant for Tekla using your Trimble Identity, please contact your local support using the contact form.

If you cannot access the Trimble Assistant for Tekla after signing in, please check that you have a valid commercial named user subscription license or a valid Tekla Partners named user subscription license. You can check which licenses you have in your online profile for Tekla products.