Problems in starting Tekla Structures with legacy on-premises licenses

Tekla Structures
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Tekla Structures

Problems in starting Tekla Structures with legacy on-premises licenses

The information on this page is not valid for Tekla subscriptions.

Tekla Structures does not start. The following message is displayed: "Error when connecting to the license server. Contact your system administrator or try another server".

Reason: You are not connected to the license server.

Solution: Check the following:

Tekla Structures does not start. The following message is displayed: "License server system does not support this feature".

Reason: Your license server may not be up to date.

Solution: Update the status of your license server. Do the following:

  1. On the Windows Start menu, go to Tekla Licensing > LMTOOLS.

  2. Start LMTOOLS using administrator rights.

  3. On the Service/License File tab, ensure that Configuration using services and Tekla Licensing Service are selected.

  4. On the Start/Stop/Reread tab, click Stop Server and wait a couple of seconds.

  5. Click Start Server.

  6. Start Tekla Structures.

If the problem still persists, contact your local Tekla Structures support. The support will need a copy of the following files: tekla.lic, tekla.opt, and tekla_debug.log files.

Tekla Structures does not start occasionally.

The following message is displayed: "Cannot connect to license server system. The license server manager (lmgrd) has not been started, the wrong port@host or license file is being used, or the port and hostname in the license file has been changed".

Reason: There may be communication problems between your license server and Tekla Structures client computers if the port of the license server is not defined.

Solution: Define the port for the license server. Do the following:

  1. On the Windows Start menu, go to Tekla Licensing > LMTOOLS.

  2. On the Service/License File tab, ensure that Configuration using services and Tekla Licensing Service are selected.

  3. On the license server computer, define a free port for the license server in the tekla.lic file. For more information, see Modify the license file manually.

  4. Go to the Start/Stop/Reread tab and stop the license server by clicking Stop Server.

  5. Click Start Server.

  6. Start Tekla Structures on a client computer.

  7. In Tekla Structures, click Tools > Change License Server. Define the port and hostname of the license server.

  8. Close Tekla Structures.

  9. Repeat steps 5 to 7 on all Tekla Structures client computers.

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