I received an email inviting me to join a company's account as an employee. What is it?

You receive an email inviting you to join your company's account when your company’s administrator adds you to your company’s account as an employee. Usually this company is the company that you work for.

You can be a member of many accounts, but you can only have the employee role in one account. If you are already an employee in an account and you join another account as an employee, you lose the employee role in the previous account.

Note:

The account where you have the employee role can also affect your access to your company's data stored in the cloud, such as Tekla Model Sharing models. Do not change between accounts unnecessarily.

To join the account, click the link in the email. If your company has a maintenance contract with Trimble, you get access to additional content when you join the account.
If you only need to use subscriptions and access rights in the company's account, you can join the organization as a member. Contact the company's administrator and request to be added to the account.

I received an email inviting me join an account as a member. What is it?

You receive an invitation to join an account as a member when an administrator adds you to their company's account but does not give you the employee role.

Joining an account as a member allows you to use the company's subscriptions and access rights without belonging to the account as an employee.

You can be a member in several accounts at the same time. Joining an account as a member does not change your employee status in any other accounts.

To join the organization as a member, click the link in the email.

I received an email inviting me to join a group. What is it?

You receive an email inviting you to join a group when an administrator adds you to a user group. When you belong to a user group, you get access to features and services.

To join the group, click the link in the email.

Can I be an employee in more than one account?

You can be a member of many accounts, but you can only have the employee role in one account. If you are already an employee in an account and you join another account as an employee, you lose the employee role in the previous account.

Note:

The account where you have the employee role can also affect your access to your company's data stored in the cloud, such as Tekla Model Sharing models. Do not change between accounts unnecessarily.

The account that you belong to as an employee is shown as the Company on the Account and roles page of your Online Profile.

You can be a member in several accounts at the same time. Joining an account as a member does not change your employee status in any other accounts.

I deleted the email inviting me to join an account. What do I do now?

You can see the invitations that you have received on the Account and roles page of your Online Profile profile.

Sign in to your Online Profile.
Go to the Account and roles page of your user profile.
To accept the invitation, click Accept

My invitation expired before I could accept it. What do I do now?

If you do not accept your invitation within one week, the invitation expires. To be able to join the account, you must get a new invitation.

Contact the administrator of the account to get a new invitation.
When you receive the new invitation email, click the link in the new email to accept the invitation.

You cannot use the expired link in the earlier invitation email.

I have been sent an invitation to join my company's account but have not received it. What do I do now?

If you do not receive the invitation to join your company's account in your inbox, check your spam or junk email folder. If the email is not in your spam or junk email folder, it is likely that your company’s email system or firewall is stopping emails from arriving.

Invitations to join an account come from the tekla.online@trimble.com email address. Contact your domain administrator and ask them to allow emails from *@trimble.com.

Account membership and Trimble Identity