View and diagnose errors in Tekla Structures license activation, deactivation and borrowing

Tekla Structures
2021
Tekla Structures

View and diagnose errors in Tekla Structures license activation, deactivation and borrowing

Tekla License Administration Tool and Tekla License Borrow Tool both give error messages when errors occur. The tools automatically create packages of all necessary files required for diagnosing the errors.

If you have a problem with activating or deactivating licenses, or borrowing or returning licenses, Tekla License Administration Tool and Tekla License Borrow Tool display an error message in the Activating Licenses(s), Deactivating License(s), Borrowing License(s) or Returning Borrowed License(s) dialog boxes, depending on the subject of the error.

  • You can view more detailed information about an error by clicking the View button in an error dialog box.

  • Tekla License Administration Tool and Tekla License Borrow Tool automatically create zip packages of all necessary files required for diagnosing the errors in the C:\Tekla\License\Server\Reports folder and in the %TEMP%\Tekla License Borrow Tool\Reports folder. Click Browse in the error dialog box to browse for the folder containing the error report package. You can send the package to your local support to get help.

    The error report package contains the following files:

    tekla_debug.log - Tekla license server debug log file

    error.txt - error report, contains error information. The Tekla License Borrow Tool zip package only contains this file.

    tekla.opt - access rights options file

    tekla.lic - Tekla license file

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