Troubleshoot Tekla PowerFab Remote Server Service (Go and Automated Events)

When you are having issues with Tekla PowerFab Go, check a few initial items listed here before you take any actions on the server.

Is the Tekla PowerFab Remote Server service running?

If the Tekla PowerFab Remote Server service is not running, Tekla PowerFab Go is not be able to connect to the database for access credentials or any data.

Ensure that the Tekla PowerFab Remote Server service is running on the server. We recommend using the Tekla PowerFab Remote Monitor. See Tekla PowerFab Remote Monitor. You can also check this using the Windows Services or Task Manager applications.

You can access Tekla PowerFab Remote Monitor by double-clicking the icon on the desktop of the on the Tekla PowerFab server. If the shortcut is not present, you can access it by double-clicking the Tekla.EPM.Remote.Monitor.exe application in the installation directory. For details, see Set up and start Tekla PowerFab Remote Server.

Is a Trimble Identity signed in?

A Trimble Identity is required to be signed in to license the Tekla PowerFab Go site.

If a Trimble Identity is signed in, the email address for that identity is listed. If no Trimble Identity is signed in, one must be signed in. If a licensed Trimble Identity is not signed in, the error Tekla EPM Go has not been activated is shown when attempting to sign into a Tekla PowerFab Go site.

Does the signed-in Trimble Identity have the appropriate license?

The Trimble Identity that is signed in must have access to either a named-user (Tekla PowerFab,Tekla PowerFab Office) license or the Tekla PowerFab Go license in the Tekla Online Admin Tool. For organizations with both named-user and Tekla PowerFab Go licenses, the account logged into the Remote Server service must have the Tekla PowerFab Go license assigned.

Is something blocking the connection?

Tekla software products must be able to connect directly to Trimble online services for certain features, such as Tekla PowerFab Go.

Verify that the Tekla PowerFab Remote Server service has been whitelisted through all firewalls and antivirus applications, and network devices.

Ensure that the following IP addresses have access to the port (default 9154) where the Tekla PowerFab Remote Server service is running:

100.25.80.52
23.20.111.82
100.24.217.156
18.223.67.252
54.241.216.243

Ensure also that all the Requirements for connecting to Tekla Online services are followed.

Is the connection information correct and up to date?

Tekla PowerFab Go uses the Tekla PowerFab Remote Server service to connect to your Tekla PowerFab MySQL database.

For more information see What is needed to set up a Tekla PowerFab Go website in Install Tekla PowerFab Go.

Note: If the connection information ever changes, notify the local support team immediately.

Tip: Establishing (and providing) an A record allows you to manage the connection information without a need to contact your local support. For additional information, see Connection options to your Tekla PowerFab database.

Troubleshooting next steps

After you have ensured that the initial items are correct, you can continue troubleshooting by performing some actions on the server in Tekla PowerFab Remote Monitor.

Restart the Tekla PowerFab Remote Server service.
Refresh the Trimble Identity:
1. To stop the service, click Stop service.
2. To open the settings, click Settings.
3. In Trimble Identity, click Sign out.
4. Wait at least 30 seconds.
5. In Trimble Identity, click Sign in and follow the sign-in instructions on the page.
6. Click Save Settings.
7. To start the service, click Start Service.
Remove and recreate the Tekla PowerFab Remote Server service.
Start the new service.