Kontaktieren Sie den Tekla-Support zur Lösung von Model Sharing-Problemen

Kontakt zum Support von Tekla Structures Help

1. Log in to Tekla Structures and open the shared model.
2. Click Help > Contact Tekla Support.
   1. Describe the problem in detail and select Model Sharing as the category.
   2. check Send entire model folder
   3. On Attachements tab, click Attach extra file... and select additional log files as listed in Tekla Model Sharing log files
   4. click Send.
   5. Close the application. You will receive a confirmation email from Tekla Support.

 

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This way Tekla Support receives the entire model and the log files that are needed to investigate the issues with model sharing.

Additionally, you can invite Tekla Support to join a shared model

Once your local support contacts you, you can invite the support team member to join the shared model.

1. Click File > Sharing > Users.
2. Invite your local support contact to join the model as Viewer, click Add.
3. Select Send e-mail notification to user.
4. Click Save changes.

           

Also, remember to remove the support team member from the users when no longer needed.