Product bulletin: Problems using Trimble online services
We have got several customer cases relating to problems in Trimble online services, like not being able to use Tekla Model Sharing, Tekla Structures, Tekla Structural Designer or Tedds online licenses. Problems are related to the ongoing Trimble Identity renewal and they are appearing in the versions which are not supporting the new Trimble Identity.
First, make sure that your firewall and antivirus allows the traffic to the following domains:
If this did not resolve your issue, continue with the following troubleshooting steps.
We strongly recommend you to update to the Service Packs or versions that are supporting the new Trimble Identity:
Remember to sign out from Tekla Structures before installing the latest SP.
- If updating is not possible or if you are using Tekla Structures versions 2016i or older, try to sign out and then sign back in to Tekla Structures.
- If the sign-in dialog just flashes you can try clearing the cookies of Internet Explorer 11. For more information, see these instructions https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
- If you are using Tekla Structures 2017 or newer, it may be helpful to reset your password using the Forgot password? functionality on the Trimble Identity sign in page. This has helped in some cases. See the instructions below.
- Check that your computer clock is in right time, not ahead or behind. Check that and also the other suggestions from this article: https://support.tekla.com/article/unable-to-sign-to-tekla-structures-tekla-structures-sign-in-window-is-not-appearing
Tekla Structures 21.0, 21.1, 2016, and 2016i use different technology for signing in than the newer Tekla products. You can manage your password for these versions through Trimble Identity Legacy Password Administration tool:
For more information
Sign-in changes in Tekla Structures
Sign-in changes in Tekla Structural Designer
How to log out from Trimble Identity in Tekla Structures?
Trimble Identity FAQ (instructions for resetting password)
Security update for Tekla Model Sharing