Product bulletin: Problems using Trimble online services
We have got several customer cases relating to problems in Trimble online services, like not being able to use Tekla Model Sharing, Tekla Structures, Tekla Structural Designer or Tedds online licenses. Problems are related to the ongoing Trimble Identity renewal and they are appearing in the versions which are not supporting the new Trimble Identity.
Troubleshooting
First, make sure that your firewall and antivirus allows the HTTPS communications to the following domains on TCP port 443:
- https://account.tekla.com
- https://identity.trimble.com
- https://id.trimble.com
- https://myprofile.trimble.com/
- https://id.trimble.com
- https://us.id.trimble.com
- https://eu.id.trimble.com
- https://eu-gb.id.trimble.com
- https://ap-au.id.trimble.com
- https://tid-proxy.cloud.tekla.com
- https://api.account.tekla.com
- https://cdn.cookielaw.org
- https://hcaptcha.com
- For Tekla Model Sharing domains, check this article: TCP ports and URLs used by Tekla Model Sharing
If this did not resolve your issue, continue with the following troubleshooting steps.
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| We strongly recommend you to update to the Service Packs or versions that are supporting the new Trimble Identity:
Remember to sign out from Tekla Structures before installing the latest SP. |
- Check that your computer clock is in right time, not ahead or behind. Check that and also the other suggestions from this article: https://support.tekla.com/article/unable-to-sign-to-tekla-structures-tekla-structures-sign-in-window-is-not-appearing
- Try to sign out and then sign back in to Tekla Structures.
- If sign-out and sign-in is not helping, check that your browser is supported: Supported Browsers for Trimble ID
- If the sign-in dialog just flashes you can try clearing the cookies. For more information, see these instructions https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
- Check that some ad blocker software is not preventing sign in in your browser.
- If you are using Tekla Structures 2017 or newer, it may be helpful to reset your password using the Forgot password? functionality on the Trimble Identity sign in page. This has helped in some cases. See the instructions below.
For more information
Trimble ID support in Tekla Structures versions
How to log out from Trimble Identity in Tekla Structures?
Trimble Identity FAQ (instructions for resetting password)