Product bulletin: Problems using Trimble online services

Tekla Structures
Tekla Structural Designer
Tekla Tedds
Not version-specific
Tekla Tedds Tekla Tedds for Word
Not version-specific
Tekla Structural Designer
Not version-specific
Tekla Structures

We have got several customer cases relating to problems in Trimble online services, like not being able to use Tekla Model Sharing, Tekla Structures, Tekla Structural Designer or Tedds online licenses. Problems are related to the ongoing Trimble Identity renewal and they are appearing in the versions which are not supporting the new Trimble Identity.


First, make sure that your firewall and antivirus allows the traffic to the following domains:

If this did not resolve your issue, continue with the following troubleshooting steps.


We strongly recommend you to update to the Service Packs or versions that are supporting the new Trimble Identity:

  • Tekla Structures 2017 SP13, 2017i SP11, 2018 SP12, 2018i SP10, 2019 SP12, 2019i SP10, 2020 SP9, 2021
  • Tekla Structural Designer version 2021 
  • Tekla Tedds version 2021

Remember to sign out from Tekla Structures before installing the latest SP.

For more information

changes in Tekla Structures

changes in Tekla Structural Designer

changes in Tedds

How to log out from Trimble Identity in Tekla Structures? 

Trimble Identity FAQ (instructions for resetting password)

Security update for Tekla Model Sharing


Was this helpful?