Why is my antivirus flagging the Tekla Structures install file as containing a threat?
Not version-specific
Tekla Structures
Environment
Not environment-specific
Over the years, we have seen cases where the Tekla Structures installation package or the environment package has been either quarantined/deleted or the installation seems to not have been completed succesfully.
This can be well caused by an antivirus software that has interfered or blocked the installation package on the machine, even though we have processes in place to ensure our downloads do not contain any threats.
An example can be viewed below from the Symantec Endpoint Protection antivirus.
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A way to check if the antivirus is causing an issue with the installation is to temporarily pause it from running and then re-install the software.
In case that you do not wish to pause the antivirus from running on your machine, then you will need to launch the settings or activity tab on your antivirus and then click on Allow this file.
Another recommendation would be to allow Tekla Licensing through the firewall settings on your antivirus in order to avoid any issues with the software and licensing service after the installation.
The files that should be allowed can be found below and they are located in C:\Tekla\License\Server (unless Tekla Licensing has been installed elsewhere):
tekla.exe
lmgrd.exe
For more information on this, using McAfee antivirus as an example, can be found in the support article here.