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Tekla Structural Design 2020 Release - Installation and Licensing FAQs

Tekla Structural Designer 2020 Tekla Tedds 2020 Tekla Tedds for Word 2020 Tekla Portal Frame Designer 20 Tekla Connection Designer 20

Following are some common questions and answers on installation and licensing of the 2020 Releases of Tekla Structural Designer, Tekla Tedds, Tekla Portal Frame Designer and Tekla Connection Designer.

 

  • Question: Can the Tekla Structural License Service be updated on the server when it is in operation - i.e. during working hours?
    • Answer: The installation will automatically stop then restart the Sentinel RMS License Manager Service in a few seconds. This should not interrupt any clients currently using a server license.
      • However, for the most robust update with the least risk, we recommend the server is updated out of (client) operating hours, and that any commuted licenses are checked back in before the update.

 

  • Question: Will the server need rebooting after installing the new Tekla Structural License Service?
    • Answer: A reboot should not be required. However we have - rarely - encountered circumstances when it has been.  So a reboot is recommended.

 

  • Question: Will I still be able to run previous versions of my Structural Design products (i.e. 2019i and earlier) after updating the server to the new version of the TSLS?
    • Answer: Yes, updating the TSLS will not remove or interfere with existing licenses for previous releases in any way.  In this case the Sentinel RMS server component will be a newer version than the client component, which is fine.  So you can safely update the license server before rolling out the 2020 releases to clients.

 

  • Question: Do I have to install the new version of the TSLS before I activate my 2020 Release PAKs?
    • Answer: No, 2020 Release PAKs can be activated in the current version of the License Server Manager.

 

  • Question: Will I still be able to run previous versions of my products (i.e. 2019i and earlier) after activating new 2020 PAKs?
    • Answer: Yes, activating new release PAKs does not remove or interfere with existing licenses for previous releases in any way.

 

  • Question: If I install a 2020 Release Structural Design program (any) on a client, but do NOT update the License Server, will older versions of Structural Design programs (e.g. 2019i and earlier) on the client still work?
    • Answer: No. There is only one Sentinel RMS component on the client, and this will be updated to version 9.5 when any 2020 Release Structural Design program is installed. Hence all versions of all Structural Design programs on the client will be affected and their licensing may not work until the License Server is also updated (to Sentinel RMS 9.5).  This is why the server should be updated before clients are updated to the 2020 Releases.

 

 

  • Question: Our License Server is a regular PC on which we also run the Structural Design programs (as described in this TUA article How do I Setup a Server License on a PC?).  What should I do?
    • Answer: You don’t need to do anything different to the original set up process. On the computer which is acting as the License Server, just install the 2020 Release of the Structural Design program(s) in the usual way for this set up; select the Server (Sentinel RMS) License Method, and enter the server name as “localhost” (without the quotes) which it will default to. The server Sentinel RMS component will then be automatically updated. If you have any client computers, these are installed in the usual way as well.

 

Related
I cannot launch an application and/or run commands when it is open after a period of use. I see "Error 18" and/or "Error 25" displayed within the License Manager. How can I resolve this?
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