Sharing service login failed
Environment
Not environment-specific
Question:
When I try to log in to model sharing service, I get the error "Sharing service login failed". What can be the reason for this?
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Answer:
One possible reason is that there is no model sharing license available. If you have multiple computers, you reserve a license on each device. For more information, see Managing Trimble Identities and Tekla Model Sharing licenses.
Another reason can be that your user account is removed from one organization and moved to other organization. Administrator should contact Tekla support before moving employees from one organization to another. There is a safety feature that locks the changed employee account automatically to prevent unintentional organization changes. For more information, see this support article: How to handle Tekla Model Sharing Accounts when company name changes or two companies merge
Some other software might also block the connection to model sharing service. One example has been MyApps.
One reason can be that you are using old Tekla Structures versions, which are taken away of service. Check the retirement from here: https://www.tekla.com/terms-and-conditions/end-of-life
Other possible reasons from previous customer cases:
- Firewall configuration changes
- Windows updates
- Sometimes updates to service can cause this, so check the latest status here: https://status.teklamodelsharing.com/
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| To get more information to the reason, it is also good to check the modelsharing.log file. There are more specific error messages, which might reveal the real cause for the issue. See also Tekla Model Sharing log files. |