Requirements for connecting to Tekla Online services
Tekla software products must be able to connect directly to Trimble's online services for certain features, such as online licenses.
In your web browser, Tekla Online services complement the Tekla software products by offering learning material, product-specific product guides, bulletins, discussion forums and services for downloading installation packages, software updates, and add-on tools.
Trimble Identity and online licensing
All Tekla products and online services use Trimble Identity for identification. You can also use the same Trimble Identity with other Trimble products, such as Trimble Connect and SketchUp. To get the most out of our products and services, you must create a personal Trimble Identity. For more information, see Create your Trimble Identity for Tekla products.
To access all content, your Trimble Identity must belong to an organization with an active maintenance contract or subscription. Contact the person in your organization who is responsible for managing user accounts to get an invitation. For more information about managing user accounts, see Manage user accounts for Tekla products.
If your internet connection is restricted, change your firewall settings to allow HTTPS communications to the following domains on TCP port 443:
- https://account.tekla.com
- https://identity.trimble.com
- https://id.trimble.com
- https://tid-proxy.cloud.tekla.com
- https://api.account.tekla.com
- https://cdn.cookielaw.org
- https://hcaptcha.com
Download Tekla software packages
Visit Tekla Downloads (https://download.tekla.com) to download commercial and educational versions and updates for Tekla software. Sign in with your Trimble Identity to download software packages.
Educational users can activate a free Tekla Student subscription in their Tekla Online Profile. For more information, go to https://www.tekla.com/solutions/campus.
If your internet connection is restricted, change your firewall settings to allow HTTPS communications to the following domain on TCP port 443:
- https://download.tekla.com
Download Tekla Structures add-on tools and content
Tekla Warehouse (https://warehouse.tekla.com) is a service where you can download applications, custom components, parts, profiles, materials, bolts, rebars, shapes, and templates for Tekla Structures. You can use the content in online collections, share content with your colleagues using network collections, and have local collections for private use. For more information, see Getting started with Tekla Warehouse.
Sign in to Tekla Warehouse with your Trimble Identity to download content. You must have a valid customer maintenance agreement to access all of the content.
To use online and local collections directly in your Tekla Structures model, the Tekla Warehouse Service (installed with Tekla Structures) must be running.
If you are offline, you can access your local Tekla Structures content at http://localhost:8092.
If your internet connection is restricted, change your firewall settings to allow HTTPS communications to the following domain on TCP port 443:
- https://warehouse.tekla.com
Collaborate with others in a Tekla Structures model
Tekla Model Sharing enables global collaborative modeling in the same Tekla Structures model. Tekla Model Sharing gives users the freedom to work with the same model at the same time in different locations and time zones. In Tekla Model Sharing, the models and their changes are shared over the internet using a Microsoft Azure cloud service. For more information, see Share models and files.
Sign in to Tekla Structures with your Trimble Identity. All sharing actions require a valid Tekla Model Sharing license.
If your internet connection is restricted, ensure that your firewall allows outbound HTTPS connections on TCP port 443. If you use an HTTP proxy, it must support HTTP 1.1. If your proxy requires authentication, see Work through an HTTP proxy with authentication.
Get help by visiting Tekla User Assistance
The Tekla User Assistance service (https://support.tekla.com) contains the product-related support content for all Tekla users. Go to the Tekla User Assistance service to access all product guides, articles, instructional videos, and extension help. You can also access context-sensitive online help directly in your Tekla software by pressing the F1 key.
If your internet connection is restricted, change your firewall settings to allow HTTPS communications to the following domain on TCP port 443:
- https://support.tekla.com
Forums - Discuss, share your knowledge, and get answers from your local helpdesk
Visit Tekla Discussion Forum (https://forum.tekla.com) to meet other Tekla users. Contribute to the community by sharing your knowledge, and find answers to tricky support questions. There are dedicated forums for users of Tekla Structures, Tekla Structural Designer, Tekla Tedds and Tekla PowerFab.
We also welcome students, developers, and users participating in Tekla User Feedback programs.
Sign in with your Trimble Identity and join the community of Tekla users. For more information, see Instructions related to accessing the forum.
If your internet connection is restricted, change your firewall settings to allow HTTPS communications to the following domain on TCP port 443:
-
https://forum.tekla.com
Work through an HTTP proxy with authentication
If all the HTTP or HTTPS communication is routed through an HTTP proxy that requires authentication, you must add the HTTP proxy settings to the settings in the TeklaStructures.exe.config
file located in the TeklaStructures\<Version>/nt/bin
folder. This example shows the text that you must add:
<?xml version ="1.0"?> <configuration> <runtime> ... </runtime> <startup> ... </startup> <!-- BEGIN HTTP PROXY SETTINGS --> <system.net> <defaultProxy enabled="true" useDefaultCredentials="true"> <proxy proxyaddress="http://DEFINE_IP_ADDRESS_HERE:DEFINE_PORT_HERE" usesystemdefault="False" /> </defaultProxy> </system.net> <!-- END HTTP PROXY SETTINGS --> </configuration>
Add the text between the <!-- BEGIN HTTP PROXY SETTINGS --> and <!-- END HTTP PROXY SETTINGS --> comments to your TeklaStructures.exe.config
file.
Replace the DEFINE_IP_ADDRESS_HERE:DEFINE_PORT_HERE placeholders with the IP address or hostname and port number of your proxy server.
Geo-location and access to Trimble's online services
Trimble's online services use Amazon Web Services (AWS) and Microsoft Azure cloud infrastructure for hosting solutions. Some services might be hosted in data centers outside of your region or geographic location (geo-location). To ensure that users in your network are able to connect to Trimble's online services, we recommend that you do not restrict outbound connections from your network based on the geo-location.
For more information about the infrastructure for Trimble's online services, see Tekla Trust Center.