Requirements for connecting to Tekla Online services

Tekla Structural Designer
Tekla Tedds
Tekla Tedds for Word
Tekla Portal Frame Designer
Tekla Connection Designer
Not version-specific
Tekla Portal Frame Designer
Not version-specific
Tekla Connection Designer
Not version-specific
Tekla Tedds Tekla Tedds for Word
Not version-specific
Tekla Structural Designer
firewall
Online Licensing

Tekla software products must be able to connect directly to Trimble's online services for certain features, such as online licenses.

In your web browser, Tekla Online services complement the Tekla software products by offering learning material, product-specific product guides, bulletins, discussion forums and services for downloading installation packages, software updates and add-on tools.

You need to create a personal Trimble Identity to get the most out of our services. In order to access the content which requires maintenance your Trimble Identity needs to belong to an organization with active maintenance. You can contact you organization admin for an invitation.

For more information on managing Trimble Identities, see Manage user accounts for Tekla products.


Trimble Identity

Our products and Online services use Trimble Identity for identification. In addition to Tekla services, you can use your Trimble Identity with several other Trimble services, such as Trimble Connect and SketchUp 3D Warehouse.

Create your Trimble Identity here >>

If your Internet connection is restricted, change your firewall settings to allow communication to the following domains:

  • https://account.tekla.com
  • https://identity.trimble.com
  • https://id.trimble.com
  • https://tid-proxy.cloud.tekla.com
  • https://api.account.tekla.com
  • https://cdn.cookielaw.org
  • https://hcapacha.com

Download Tekla software packages

Visit Tekla Downloads (https://download.tekla.com) to download commercial and educational versions and updates for Tekla software. Log in with your Trimble Identity to download software packages.
 
Educational users can activate a free Tekla Student subscription in their Tekla Online Profile. For more information, go to https://www.tekla.com/solutions/campus.

If your Internet connection is restricted, change your firewall settings to allow communication to the following server address:
  • https://download.tekla.com

Online Licensing for Subscription Licenses & Trials

If you have a Subscription License for your Tekla Structural product(s) this uses the Tekla Online License system. See the related videos for how to Manage (Organization Admins only) and use (all users) Online Licenses.

The Tekla Tedds & Tekla Structural Designer Trials also use Online Licensing - go to the Tekla Tedds Trial or Tekla Structural Designer Trial page for more about how to start a trial.

If your Internet connection is restricted, change your firewall settings to allow communication to and from the following domains:

  • https://account.tekla.com (ports: 80 (http) and 443 (https))
  • https://identity.trimble.com (ports: 80 (http) and 443 (https))
  • https://id.trimble.com
  • https://api.account.tekla.com
  • https://id.trimblecloud.com
  • https://tid-proxy.cloud.tekla.com
  • https://api.trimble.com
  • https://aws.amazon.com*

(* note that applications need to be able to ping aws.amazon.com when run and periodically thereafter as part of the online license claim and refresh process, so the network must allow this.  This can be checked by  opening the Windows command prompt and running the command (without quotes) "ping aws.amazon.com".   If the ping times out, then access is being blocked.  To allow access it may be necessary to open ICMP (Internet Control Message Protocol) access to aws.amazon.com)


Download Tekla Structural add-on tools and content

Tekla Warehouse (https://warehouse.tekla.com) is a service where you can download applications, & custom components etc for Tekla products, such as the Tekla Tedds Integrator for Tekla Structures or the Grasshopper - Tekla Structural Designer Live Link.

Log in to Tekla Warehouse with your Trimble Identity to download content. You need to have a valid customer subscription/maintenance agreement to access all of the content.

If your Internet connection is restricted, change your firewall settings to allow communication to the following domain:

  • https://warehouse.tekla.com

Get help by visiting Tekla User Assistance

The Tekla User Assistance service contains the product-related support content for all Tekla users. Go to Tekla User Assistance service (https://support.tekla.com) to access all product guides, articles, bulletins, instructional videos, etc.

If your Internet connection is restricted, change your firewall settings to allow communication to the following domains:

  • https://support.tekla.com

Forums - Discuss, share your knowledge, and get answers from your local helpdesk

Visit Tekla Discussion Forum (https://forum.tekla.com) to meet other Tekla users. Contribute to the community by sharing your knowledge, and find answers to tricky support questions. There are dedicated forums for users of Tekla Structures, Tekla Structural Designer, Tekla Tedds and Tekla PowerFab.

We also welcome students, developers and users participating in Tekla User Feedback programs.

Log in with your Trimble Identity and join the community of Tekla users. Read about the prerequisites for accessing the Tekla Discussion Forum here.

If your Internet connection is restricted, change your firewall settings to allow communication to the following server address:

  • https://forum.tekla.com
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