Repair & Uninstall/Reinstall Crystal Reports

Tekla PowerFab
Not version-specific
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Crystal Reports
CrystalDecisions
CRRuntime
crystal decisions

Generally, most issues with Crystal Reports are caused by the SAP Crystal Reports runtime engine for .NET Framework installation becoming corrupted. SAP Crystal Reports runtime engine for .NET Framework is used by other programs, not just Tekla products. Occasionally, other software installations corrupt the existing SAP Crystal Reports runtime engine for .NET Framework or install an older version.

Correcting this is a simple process of repairing SAP Crystal Reports runtime engine for .NET Framework. Sometimes it is necessary to completely uninstall and reinstall SAP Crystal Reports runtime engine for .NET Framework.

Note:

You may have only the 64-bit or 32-bit architectures of SAP Crystal Reports runtime engine for .NET Framework. You may also have both depending on what programs have been installed. If you only have 64-bit or 32-bit, you should not need to have the other installed.

Repair SAP Crystal Reports runtime engine for .NET Framework

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Image of Windows Control Panel Uninstall or change a program menu with rystal Reports runtime engine for .NET Framework (32 bit) highlighted

 

To Repair the SAP Crystal Reports runtime engine for .NET Framework installations on your computer:

  1. In Windows, open the Control Panel and browse to the Programs and Features.
  2. In Programs and Features locate any installations of SAP Crystal Reports runtime engine for .NET Framework.
  3. Separately, right click on each row and select Repair these programs
  4. After a Repair has completed, restart your computer.
  5. Test to see if you are able to open a Crystal Report.

If you can, you are finished, if you still cannot, please Uninstall/Reinstall SAP Crystal Reports runtime engine for .NET Framework.

Uninstall/Reinstall SAP Crystal Reports runtime engine for .NET Framework

Image
Image of Windows Control Panel Uninstall or change a program menu with rystal Reports runtime engine for .NET Framework (32 bit) highlighted

 

To Uninstall the SAP Crystal Reports runtime engine for .NET Framework from your computer:

  1. In Windows, open the Control Panel and browse to the Programs and Features.
  2. In Programs and Features locate any installations of SAP Crystal Reports runtime engine for .NET Framework.
  3. Take note of the architectures (64-bit and/or 32-bit) that are installed. You will only be reinstalling those that exist.
  4. Separately, right click on each row and select Uninstall.
  5. After a the uninstallation has completed, restart your computer.

To Reinstall the SAP Crystal Reports runtime engine for .NET Framework to your computer:

  1. Locate the installation file in your Default Directories Backup folder. The default location for that is: C:\Users\Public\Documents\Tekla\Tekla PowerFab\Backup

    Note: The file path may vary depending on the original installation date. Tekla PowerFab may be replaced with Tekla EPM or FabSuite.

    Image
    Image of backup folder with CRRuntime highlighted
  2. Double click and run the installers only for the architectures uninstalled. These are named CRRuntime_64bit_##_##_##.msi and CRRuntime_32bit_##_##_##.msi.
  3. After the installers have completed, restart your computer.
  4. Test to see if you are able to open a Crystal Report.

If these steps do not resolve the issue, please Contact support. For the most efficient resolution, be sure to let them know you have completed these steps. 

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