How to provide your system information to your area-support

Tekla Structures
Not version-specific
Tekla Structures
support
System information
crash
Environment
Not environment-specific

When you have a crash or a software problem that might be related to your hardware or Windows, it is always recommended to provide the System information (.nfo) file to your support.

The system information contains information about the hardware and software environment of your computer.

How to get the .nfo-file in Windows 10:
  1. Go to Windows Start menu and type System Information.
  2. Go to File & Save
Note:
When sending multiple files to your support it is always recommended to name the files in a structured order.
E.g. PC_error_1.nfo , PC_Error_2.nfo, PC_Correct_1.nfo etc.



Step 1:
        
Image
NFO_S1.png

Step 2:
        
Image
NFO_S2.png
        
Image
NFO_S3.png
  
Image
NFO_S4.png


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