How to provide your system information to your area-support
Not version-specific
Tekla Structures
Environment
Not environment-specific
When you have a crash or a software problem that might be related to your hardware or Windows, it is always recommended to provide the System information (.nfo) file to your support.
The system information contains information about the hardware and software environment of your computer.How to get the .nfo-file in Windows 10:
- Go to Windows Start menu and type System Information.
- Go to File & Save
When sending multiple files to your support it is always recommended to name the files in a structured order.
E.g. PC_error_1.nfo , PC_Error_2.nfo, PC_Correct_1.nfo etc.
E.g. PC_error_1.nfo , PC_Error_2.nfo, PC_Correct_1.nfo etc.
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