How to get Tekla Structures hang dump file

Tekla Structures
Not version-specific
Tekla Structures
not responding
Not environment-specific

A dump file contains the status of the program at the moment when the dump was taken. It tells which modules were loaded and what command was being executed. Dump files can be used for debugging issues that are otherwise hard to investigate e.g. because there are no clear steps to reproduce the issue, or because the issue only occurs on a customer computer and not on the developer’s computer.

This article describes how you can create a dump file manually from Tekla Structures while it is hanging / freezing / not responding. If your Tekla Structures is crashing then we recommend you follow the instructions How to get Tekla Structures crash dump files automatically.

To create a dump file:
1. Start Task Manager by pressing Ctrl+Shift+Esc.
2. Go to the Processes tab page.
3. Right-click the Tekla Structures subprocess, and then click Create dump file.


4. Wait for the file to be created.

5. Check where the dump file was created to, typically C:\Users\<user>\AppData\Local\Temp

6. Click OK.
7. Go to the folder mentioned above and compress the crash dump file. You can use Windows compression (right-click the dump file and select Send to > Compressed (zipped) folder) or any 3rd party archivers like 7-Zip, WinRAR, etc. This should greatly decrease the file size (the compressed file size can be 10 times smaller than the original crash dump file) and make the file transfer much faster.
8. Send the compressed crash dump file to your Tekla Structures support team with the description of the issue.

See also

How to get Tekla Structures crash dump file
Was this helpful?